Accidental Purchase Refund Request – Copilot Pro

[OnlyNam]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

Hello, I accidentally subscribed to Copilot Pro and was charged $42. I did not intend to purchase this subscription and would like to request a refund.

The payment was made recently and I have not used the service. Could you please help me cancel the subscription and refund the amount charged to my account?

Thank you for your support.

[asaddevx]

Hey @OnlyNam,

Good news — since you made the purchase during a specific window (April 20 to May 20, 2026), you can request a refund directly without needing to go through customer support.

The Fastest Way to Get Your Refund

Go to your GitHub Billing settings and look for the option that says:

"Cancel and refund subscription"

This self-serve refund option is available until May 20, 2026. Here's exactly where to find it:

1. Click your profile picture → Settings
2. Go to Billing and licensing (or Billing & plans)
3. Find the GitHub Copilot section
4. Click the Manage subscription dropdown
5. Select "Cancel and refund subscription"

Why This Works

GitHub announced on April 20 that anyone who wants to cancel their Copilot Pro or Pro+ subscription can request a refund for the time remaining on their current subscription. This refund option is valid until May 20, 2026.

So your timing is perfect — you accidentally bought it at exactly the right time when refunds are easier to get.

If You Don't See the Self-Serve Option

In case the dropdown doesn't show the refund option, contact GitHub Support directly:

• Go to: https://support.github.com/contact
• Select Billing → Copilot → Subscription & payments
• Explain the accidental purchase and mention you haven't used the service

Bottom Line

You can fix this yourself in about 2 minutes through your billing settings. No need to wait for support. Just go cancel and get your refund.

[OnlyNam]

Thank you for the guidance, but the issue is that I cannot find any option related to canceling or refunding the subscription in my billing settings.

[asaddevx]

Hey @OnlyNam,

Thanks for checking back.

Since you do not see the refund option in your billing settings, you need to go directly to GitHub Support. This is the only way now.

Here is what you need to do

Step 1: Open a ticket
Go to: https://support.github.com/contact

Step 2: Fill the form

• Select "Billing" as the category
• Choose "Copilot" → "Subscription & payments"

Step 3: Copy and paste this message

"I accidentally subscribed to Copilot Pro and was charged $42 on [insert date]. I did not mean to purchase this and have NOT used the service. Since I am within the refund window (before May 20), please cancel my subscription and issue a full refund."

Why the refund option might be missing

The self-serve refund is supposed to appear under Settings → Billing and licensing → Copilot section → Manage subscription dropdown . If it is not there, it could be due to:

• The subscription was already canceled but the charge remained
• A temporary UI glitch
• Your account type (some organizations/enterprises dont show the button)

Bottom line

Only GitHub Support can process refunds when the self-serve option is missing . Submit the ticket. Include your username and the charge date. They usually respond within a few days .

You are well within the May 20 deadline, so you should be fine.